Refunds And Returns
Our Return Policy
We are committed to offering our customers the most trendy, innovative, and flawless products. However, if the ordered product does not meet your expectation or arrives damaged, you can initiate the return process.
Our flexible return policy allows customers to return/exchange the product right up to 30 days, starting from the date when product is delivered.
Before initiating a return, ensure that the product is unworn with all the tags attached. Our return processing team will check the item before approving it. (Damages occur by the customer, or used products will not be entertained for the refund)
Kindly Note
If you find any dissimilarity, defect, or damage that may cause in transit, please let us know within 3 days so we can resolve the situation. We cannot offer a resolution if the customer fails to inform us within the mentioned period.
Free Returns
You can easily return your purchased item(s) for free within 30 days after receiving the product.
Color
The product's color may appear slightly different to some people due to differences in their screen resolution.
Postage and Packaging
We offer free prepaid shipping labels to customers who are willing to return their products.
In the case of a return/exchange please send us an e-mail at contact@loteve.com prior to returning the product to ensure you are dispatching your return merchandise to the correct location.
Exchanges
If you're considering the replacement of the received product with another article, contact our support team.
REFUNDS
Once we've received and examined your return, we'll let you know whether or not the refund was approved. If accepted, the original payment method will be refunded within 1 Day . Please be aware that processing and publishing your refund may take some time on the part of your bank or credit card provider. For info contact us at: contact@loteve.com
Cancellation of Order
Order cancellation is acceptable as long as the product is not shipped. However, once the product has been dispatched, the customer has to receive it in order to initiate the return process. Refund will not be issued to people who refuse to accept the parcel.
Still have questions?
Send us an email: contact@loteve.com
Or
Call us at: +447537180490